Before starting a CRM implementation, it's important to have the following things ready: 1. Clear goals and objectives Define the specific goals and objectives for implementing the CRM, such as improving customer retention or increasing sales. 2. Budget Have a budget in place for the implementation process, including software costs, hardware, and consulting fees. 3. […]

Here are some best practices to consider when implementing a CRM and how to avoid difficulties in the process: Set clear goals and objectives Define the purpose of the CRM implementation and establish specific goals and objectives to ensure that the implementation stays on track. Involve key stakeholders Involve all relevant parties in the CRM […]

There is no one-size-fits-all answer to this question. It depends on the specific needs and budget of your business, as well as the expertise and reputation of the implementation consultant or company. A smaller company may be a good choice if they have experience and expertise in implementing CRMs for businesses of your size and […]

AI (Artificial Intelligence) plays an important role in a CRM software by providing advanced capabilities such as predictive analytics, machine learning, and natural language processing (NLP).  In the last few years, AI has greatly evolved in relation to CRM software. With advances in machine learning, natural language processing, and predictive analytics, AI is increasingly being […]

What is the average return of investment period for a CRM implementation in a small or medium sized business? The return on investment (ROI) period for a CRM implementation in a small or medium-sized business can vary depending on various factors, including the complexity of the implementation, the size of the business, and the goals […]

Why should we ask a certified consultant to implement our CRM instead of doing it by ourselves? Hiring a certified CRM consultant to implement your CRM system can offer several benefits over trying to implement the system on your own: 1. Expertise and experience A certified CRM consultant has the knowledge and experience to properly […]